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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Bury North Integrated Delivery Team (IDT) - Norfolk & Suffolk NHS Foundation Trust


Told to call if you are in need

No one ever calls back. This is my community mental health team. Face to face appointments are not bad, although time is wasted and I'm not sure how seriously I am taken. But that is nothing compared to being told you can always call if you need support, if you are struggling. The phone is answered by a receptionist and a callback promised - a total of 4 times I have not been called back. It takes so much to ask for help when you have a severe mental illness - everything in your mind tells you that you don't deserve help. So when you reach out, and you even follow up, over and over until you give up and you have no support, it's horrific and disgusting and not okay.