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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bury North Integrated Delivery Team (IDT) - Norfolk & Suffolk NHS Foundation Trust



Very good

I had a bout of depression followed by other mental health symptoms and I was promptly spoken to (next day) by the primary care nurse and also a week later a call from the team to put a care plan together for me. I then was given an appointment to see the consultant psychiatrist 2 weeks later. The consultant was excellent and I felt like I had all the time do discuss my problems and they now have a treatment plan in place for me with a follow up in 7 weeks. I do feel looked after when I needed it most

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