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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bury North Integrated Delivery Team (IDT) - Norfolk & Suffolk NHS Foundation Trust



Hopeless from start to finish

Finally got our discharge letter full of errors. Slightly concerned they state 'they were unable to locate this gentleman (Dr name removed) or find where his practice is' the first 10 hits I got when searching in Google were either his details or where to buy his books. The IDT have again shown me there is no community service for someone with an illness like mine - it's go private or suffer in silence until it gets so bad it's hospitalisation. Luckily I currently receive PIP so can pay for private care - although this is now up for renewal. I am concerned to read the lady incharge of my case is a senior mental health nurse as her communication is poor, she seems to struggle with IT skills and has a lack of understanding of my illness and no real interest in helping.

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