Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bury North Integrated Delivery Team (IDT) - Norfolk & Suffolk NHS Foundation Trust


Avoid like the plague

My husband has been in and out of MH system for 20+ years, and this time round has opened my eyes to the disgraceful way this organisation is run! I have never experienced such a lack of empathy within professionals, when my husband needed them the most they basically turned their back on him, calling him an attention seeker - these people have caused my husband further anxiety and pain, we are now having to fund private counselling ourselves due to their utter incompetence - if you can avoid this service please do so for the sake of your own sanity!