Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bury South Integrated Delivery Team (IDT) - Norfolk & Suffolk NHS Foundation Trust


No treatment. Rude staff.

Won't help you. You will be put into a never-ending cycle of referrals, phone calls, and appointments (if you're lucky, apparently) with their rude staff who rarely even seem to remember they have an appointment with you. The building is rundown, ugly, and reflective of the quality of care you'll receive .