Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Bury South Integrated Delivery Team (IDT) - Norfolk & Suffolk NHS Foundation Trust


Receptionists and Staff doing their best

The team are short staffed and doing their best. Unfortunately due to a high staff turnover and seeing different temp Psychiatrists this isn’t providing the best environment as if you see someone only once for a brief period they cannot build a rapport and just go on preconceived ideas. However, if I do phone duty they are helpful because they listen and do not patronise me. This helps de-escalate me during times of extreme stress or PTSD episodes. Unfortunately to me it feels like I have had delays of eternity waiting for trauma focused CBT but I’m hoping to get to the top of the list soon.