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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bury South Integrated Delivery Team (IDT) - Norfolk & Suffolk NHS Foundation Trust



I was very well impressed

My Gp told me that my 3 weekly injection (which has kept me stable for many years) was no longer available. I was referred to Bury South IDT who visited me at home. I expressed my concern that my mental health would deteriorate if I could no longer have the medication. A follow up appointment with a consultant psychiatrist was arranged. The consultant had a discussion with the Trust pharmacist who advised my GP of where the medication could be obtained. I was very well impressed with the way the potential problem was handled by the Trust. This was especially the case as I was kept informed of progress by copies of all correspondence and an offer to contact the same mental health practitioner at any time I had a problem.

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