Appalling- continuity, service and contact
Service doesn't even answer the phone Unattractive, uninviting waiting area and meeting rooms - high windows, no fresh air - building not fit for purpose - take a lessons from Haymills Reception décor! Lack of privacy in reception and some unprofessionally behaving receptionists Rooms never available on arrival and constant interrupting for others to have room before finished - unprofessional and client not felt valued Records of contact not kept, acted on, or inaccurate. Left to get on with it and no help received Lack of continuity in staff appointed for care Still waiting for next contact to be made by assigned Care co after 9mths Promises made of help and information and not received Patients not kept informed of anything Information not studied before meeting clients and/or forgotten, requiring repeated repetition by client - unprofessional and demeaning Inappropriate comments made to clients by recently appointed Psychiatrist - you shouldn't feel/think like that ..... you should stop doing..... etc Visitors toilets not kept clean enough - no toilet seat for years!!!