Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Bury South Integrated Delivery Team (IDT) - Norfolk & Suffolk NHS Foundation Trust


I would give it 0 stars if i could

Hello, im a mental health patient, and i have been in the system for 3 years. It took them that long to offer me anything besides a pill that didnt work for me. I reached crisis point and they waited for me to attempt suicide and end up in hospital before reconsidering. They never answered my mothers desperate phone calls, never offered advice, and very often any advice that was given was contradicted by other professionals. I hardly ever saw my care- co, and still don't. Its only when my mother threatened to take them to court for negligence that they actually did something. Records are lost and ignored or deleted, facts are inaccurate and unhelpful. Offering group classes for someone who's been in the system this long is not therapy folks! When will they wake up and realise that they cannot sweep unnecessary deaths and negligence under the rug forever? To all those who have had a similar experience, i am so so sorry, and i hope you stay strong.