Risking peoples lives
Apart from one professional who cared for my patients wellbeing and took seriously my concerns, the needs of my patients were not met. No service to support my patient adequately and psychologically was offered. Simply holding people and asking questions around risk does not support recovery and does not increase wellbeing or a sense of hope. Reception staff are not trained well for customer service in acute and frustrating situations or appear to have interest in knowing or understanding basics in dealing with people who are unwell or professionals who try and get their patients help desperately. Every time I tried to escalate to the mental health services in this region my patients were not listened to or attempts made to create a care plan with actual therapeutic content whilst the explanation was made at each contact that there was nothing they could offer. It’s absolutely unacceptable that people in crisis and need are told no help was out there. It’s playing with peoples lives in life/death situations. It’s upsetting. Mental health services with waiting lists over a year for therapy, no ‘ service provided with the knowledge of the client groups needs and issues’ as a basis for intervention and approaches across the different layers of service provision is basically a waste. It’s not effective. It’s like knowing someone needs a mri to look inside of the injury and an operation to fix it but there are no mri machines and no one to do the operation and so instead patients are simply being given a bed ( if they are lucky) and after a week sent home with no intervention or just receive phone calls to see if anything has changed. Wouldn’t do it with physical injuries and illness why is mental health ‘treated’ like this?