Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Carlton Hall Residential Home


Very Poor

Rude and uncaring I would think twice before putting anyone here. My grandad with dementia was put in this home on the understanding of the high quality of care promised, however the way my gramps was spoken to by a youngish male member of staff has left me disgusted we will be moving gramps to a new home asap. Be warned before you put your loved ones in here