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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Central Integrated Delivery Team



Betrayal of trust

The majority of my health care was positive, with some truly supportive people. However, one practitioner called family who had no permission to discuss my care. The technical reply given was that it was to check up on me and not discuss care. Nevertheless, the practitioner was in contact with my family, talking about me, without my permission. My demeanour was calm through the bulk of the care, but upon receipt of an email that was threatening to withdraw care because my progresse stalled the relationship soured and mood on my end. Whilst a care provider has the right to terminate care if progress stalls, my care was going somewhat well pre covid yet after IDT returned to visits mid lockdown there was sense of urgency to move my care out of the IDT service, and it felt like a chain of events were set in motion to steer the care plan into termination. My biggest mistake was to not get Pals involved in a complaint as soon as the breech in trust took place, as I'm now without care and in a vulnerable position. If you read this, please know your rights and don't feel scared to act if things are unfair, hard to understand, or violating your rights. There are some good people who work at Stowmarket IDT, sadly, one individual was so hazardous to my care that the experience became destructive and ruined all progress thst had been made.

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