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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Cephas Care (Support to live at home provider)



Carers were offhand

The carers themselves were offhand-they rushed in and rushed out. They were very unreliable in terms of turning up on time or indeed at all. When I called the office they always said they would sort things out and 'phone me back and then didn't.

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