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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Christmas Maltings & Clements Practice Pharmacy


Problems with prescription

Sent in a prescription online (March/April). Went to pick it up 5 days later to find they had not done it. Boots could not see it on their computer. I ended up getting medication from out of hours doctor as I had run out by then!! Then. 2 weeks later the pharmacy phoned me about my request but I did not get to the phone in time (I had just had surgery) so I tried to phone back. First time they cut me off whilst I was waiting, then I phoned again to be told I was number one in the call queue only to still be waiting 15 minutes later when I then ended the call. Guess what? They never phoned me back!