Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Peninsula Practice – Aldeburgh


Automated answering

The experience of the practice is first class. However, the impersonal frustrating automated answering service is appalling! How an older patient or hard of hearing or maybe someone a bit slower in responding is meant to deal with it in my opinion is wrong. A friendly voice belonging to a real person would be much more appreciated!