Layout and check-in
On my visit today, the layout of the waiting room had changed, the chairs were in 3 rows with a central aisle, myself and other patients commented that it felt school like and so what intimidating as opposed to the chairs arranged around the room as previously. We all said we would have posted a comment in the box, but there was no paper or pen provided to make a comment on. Also I preferred being able to check in on the screen, which has been taken away. This could be replaced as the hand gel is still provided so you could arrive yourself and then use the antibacterial gel, it would also save waiting for the receptionist for finish on the phone or deal with a queue.