Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Peninsula Practice – Aldeburgh


Much improved

Peninsula Practice has got its act together and now provides an excellent all round service. From start of Covid to approximately 9 months ago the service left a lot to be desired, *some text removed as not 'hearsay'* This comment may sound hard but I believe the staff approach and the way they spoke to people was extremely poor. I nearly transferred to another surgery but glad I didn't as now I cannot fault the Practice - keep it up please.