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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Peninsula Practice – Aldeburgh



Positive change

Noticed a change in receptionists that is positive. They are much more pleasant, even though they ask more questions than previously. I know why now and they do it in a pleasant manner. I was offered a GP appointment, but not for 3 weeks, which I did feel wasn't appropriate for the what I felt needed more urgent attention, but they were unable to offer anything sooner. I was however, able to access blood tests here, which is helpful and making the next appointment for a months time, was easy to do. It is just access to GP's that is much more difficult and I do understand the demand is high.

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