Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Peninsula Practice – Aldeburgh


Integration of services would be better

On a Friday, I called the surgery as I could barely move. GP called back and told me just to take my current prescribed painkillers. Saturday, I was unable to move at all out of bed and so called 999. I was told I would get a consultation call within two hours. Three hours later ambulance turned up and they stayed with me for a further one and a half hours as they called 111. No ambulance staff could prescribe. The team were great, but I felt they should be out with other more needy people. I did not know about GP+ and so wonder why on the Friday I did not get sent there, as I believe the scenario on the Saturday could have been avoided.