Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Peninsula Practice – Aldeburgh


Good service overall

I have been under this surgery many years but may need to change as the appointments system has made it difficult with having to come by bus. The bus service is quite sparse here. It is frustrating when you ring at 8 then don’t get an appointment as they are all gone so then you are told to call again at 2pm, but the same situation happened. I said ‘but I did what you asked’. My GP asks to see me in 2 weeks,but I cannot be guaranteed that that will happen because of this system.