Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Peninsula Practice – Aldeburgh


Good service

I do find the service good. As the appoint system has changed it seems to be easier to get an appointment when you need one as the system camps filter the needs of patients much better I feel. Personally I’ve had a call a couple of times and one of those times things were sorted out over the telephone, which was great as I didn’t feel well to go in.