Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Colchester General Hospital (Part of the East suffolk and north essex nhs foundation trust)


Poor communications

Unable to make any sort of contact with department to change an appointment/day/time - message taken. 1. Do not leave recorded messages on my brother's phone. He is mentally incapacitated (I am his deputy) and he is very hard of hearing. 2. Mark his file/ records and know to contact me about his mental incapacity. 3. Sound like you want to help (even if you don't). We all have days when we don't want to work. Manners cost absolutely nothing - not even to the NHS !!