Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


Not listened to brilliantly

Haven't had a great experience as I don't feel that I've been listened to and issues haven't been acted upon as I would've liked. Individual care from doctors though has been very good and they call late in to the evening which is very good of them. The whole process has been long and drawn out. I've also been discharged from the hospital after 2 years of investigation but no diagnosis. It's all be a bit difficult.