Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


Has improved

I call up and book appointments by phone and feel that reception have improved, it doesn't feel as rushed when talking to them. When I called today I was 1st in the queue and then had a call back quickly form a GP. After talking to them I was then given an appointment to come in and see them, so I'm very pleased with how it has all worked. I don't use online services but there is no pressure to by staff when you say you don't which is good.