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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery



Would prefer to book ahead

Using Ask My GP is okay, it can mean a bit more to and fro to get something arranged but on the whole I have had face to face appointments when needed. Only had a couple of occasions where I felt an actual consultation would've been better than the telephone call I got. When I'm working I just find it more difficult to take the calls and because there is no flexibility to book ahead it is more tricky to arrange around work. Mainly I've seen the nurse practitioner although I would prefer to see my GP at times. It would also be nice to be able to book appointments with reception staff in the surgery rather than having to go home and arrange appointments when you are already there.

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