Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


Not as personal

I don't feel that its as personal as it was but the care provided by staff is good. I don't particularly like completing the Ask my gp as I'm not sure what to put down, also I've had issues when I've had to do a submission for a family member where it has kicked me out. Mum is not able to use online services due to her disability but when she calls she is told to use it so then I have to do it. She wants to remain independent and would rather book and arrange her own appointments but this system is stopping her.