Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


More challenging

I don't like Ask My GP as I find it is a barrier to getting seen and find it more challenging and difficult to use. I would prefer better continuity with who I see and would prefer appointments to be with a GP. When I've been offered a call back I've had to wait the day for a call back. The next patient notification sign doesn't show the room details for very long, it would be handy if it stayed up a little longer. I do feel that reception staff have been a bit more approachable lately.