Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


Difficult

I haven't seen a doctor in over a year and have been given inaccurate test results but the nurses are good when you see them. I've used Ask My GP and not had a response from it even though I was told I would get a call later, then I was told it was postponed and didn't actually happen until the next day. This time I did the Ask My GP and then spoke to a nurse and have now been given an appointment with them. I knew I needed to be seen yesterday but there was nothing available. I really don't like the system in place and it would be so much easier if you were told when to expect the call rather than having to wait around for the call when you're at work.