Lack of continuity
I use ask my gp or call for appointments but it isn't easy to get an appointment with a doctor. The delays have meant that I didn't get a severe infection treated quickly enough and it's had a longer term impact. The problems I've had are around having to speak for another member of the family. Although all the permissions are in place it depends who you speak to for them to accept that so it can mean that you don't get help until late in the day or next. Having better continuity would help so that staff are aware of everything that has happened. It took 8 weeks to get a prescription sorted and I don't feel that the surgery has been very supportive when an issue arose. In the end the hospital sorted it all out. I just feel that things deteriorate while you're waiting so much so that the issue takes longer to improve.