Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


Not easy

Getting in to the surgery is the issue. I was very unwell and came to the surgery only to be told I had to go home and do an ask my gp. I said I don't go online so they told me to go home and ring in for an appointment. I did this and was called straight back to the surgery to be seen, meaning I had to walk more than I needed to. If the pharmacy across the road suggests you need to be seen they will book you in while you're there.