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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery



Average

Excellent service from the Nurse Practitioner- She is brilliant very caring listens and helpful. The reception staff really bring down the practice and don't listen. I called reception asking to talk to a doctor as my son has conjunctivitis, she asked me how I know it was conjunctivitis and said I cant just diagnose him and I need an appointment to see the doctor. even though the doctor had no appointments until Friday I managed to get one with the nurse Practitioner after asking several times and pleading why I needed an appointment asap as my sons eye was blood shot and swollen.

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