staff attitude variable
Sometimes it comes across that either the staff don't want to be there or they don't want you to be there. At times they can be a bit blunt on the phone. When waiting for appointments the surgery do not always let you know how far behind they are running. When they do use the screen to inform patients it's much better. I am concerned that the receptionists are deciding which medical professional you see for your appointment. It is my understanding that other health professionals have been recruited but rather than the patient or doctor making the decision who to see the receptionists are deciding. I had an appointment recently. I had booked to see my own doctor. When I booked in using the electronic system everything was fine and when I asked the receptionist how far behind they were running for my doctor she said. But when I went in to the appointment it was a different doctor and I hadn't been advised of this. I was given antibiotics and paid the prescription. The next day the doctor called to say I was on the wrong antibiotic so had to pay for a new prescription. for people on a limited income this is expensive.