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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery



Can be difficult to get an appointment

Getting an appointment can be difficult with on going health issues. To be told by receptionists that there are no appointments when I have to have one doesn't help. If I stand firm that I must have one I'm always fitted in. I do try to book in advance to prevent these problems. I'm happy to give basic details to receptionists but not always every details to get an appointment. The text message to confirm appointments are great.

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