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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery



Can be long waits

Getting an appointment can be problematic. Its generally quite good when booking to see a nurse but have had to wait 45 mins to see the doctor. A lot of the issues I have do require a GP. Sometimes you have to explain thoroughly what the issue is to get an appointment but even when I've only given a summary I've been given an appointment.

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