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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery



Difficult to get appt.etc

V. difficult to get appt. esp. since my GP left. I now see any of the doctors but have to explain everything even though it's on their computer each time I visit. Booking an appt.using the automated telephone line is v.difficult as appts are all gone. I called yesterday but no appts. were available so I was given one for today. Luckily there was a 2nd appt. available for a test I needed as the the next appt. for the test would have been in November. Getting thru at 8 am is difficult + often appts are gone quickly. I don't like the idea that you have to tell non medically trained staff why you need an appt. I feel pressurised into telling them what is wrong. On one occasion when on the phone I could hear the member of staff shouting to colleagues to ask who dealt with the problem I had. On another occasion the staff tried to give advice on the condition.

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