Waiting times etc
I visited the surgery the other week asked the receptionist for a sample bottle. When I was given it I was given the tray and slip which I didn't need so politely told the lady this but she just said" you should have said that in the first place." I found this rude and abrupt. Waiting times can be terrible. Staff have seen me waiting to talk to them but they carry on and ignore that you are waiting. With the nurses generally they run to time but GPs tend not to +you never see them on time. It feels that you have to tell reception the exact nature for your visit even when it is personal and you are pushed for an answer + have to justify yourself if you do not to say. Sometimes the screen in the waiting room shows how many minutes they are running behind but this is not always used. Could it be?