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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery



Generally good care

Generally good care but when I had an appointment with a GP and had just started to explain what was wrong a nurse came in and started talking about another patient. After a number of minutes she left. I discussed the main issue I had come to see the doctor about but when I tried to raise something that I thought could be related to my long term health condition I was told appointments were only 10 minutes long and there was no time. Half of the time had been spent by the doctor & nurse discussing another patient!

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