Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


Smoking cessation help

I received a text from the surgery asking if I would like to give up smoking. I went to get an appointment but they was unsure if they still offered the service. They found out they did and said I would be called back. This took two weeks, although i now have an appointment for Monday. I feel that in the time it took to get a reply I've lost some of the impetus I had.