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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery



You will get an appointment

You may need to persuade for an appointment but generally you will get one. The automated system does work well, however, you're unlikely to be able to get an appointment with your named GP. It can feel that there is more of a barrier than there needs to be. When trying to book blood tests we are often told that we could go to Ipswich for it to be done instead. Getting around locally for my mum is difficult, the extra time involved is too much just for a blood test.

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