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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery



Really like the nurse and lovely locum doctor

Getting an appointment when you need one is not a problem. I tend to see the nurse more often than the doctors, I really like the nurses and get to see them whenever I have a problem. I had a really lovely locum doctor the other day who made multiple calls,to get me treated, while I was in the room. Dr was extremely understanding and did advise me to go to A&E after other avenues were blocked due to protocols. I had a letter which I took with me and was seen by the consultant and surgeon and both agreed I needed seeing before the two weeks which was the normal timescale.

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