Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


fair

The nurse on an occasion saw me but didn't really do anything more. There was a very negative attitude towards us. Once the scan was done it was as if they'd done their bit. I'd prefer to see one doctor all the time to help with continuity but when booking appts you don't even get asked who your doctor is. Receptionists will also ask why you need to see a doctor but if it's personal you don't always want to say. I shouldn't be made to feel I have to say.