Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


Care provided has been very good.

The care provided has been very good and the doctors have been great. The only problem which is annoying is when trying to book a specific diabetic appointment. I've tried to book but been told that I have to wait until my letter arrives; but when the letter arrives it says please book or if you have already done so ..... So why can't I book before the letter arrives when I know I need the appointment?