Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


I would like to be able to book appointments in advance.

Reception staff can be very rude and unhelpful and want to know a lot of detail before giving out appointments. Having advanced appointments available would be much better. I tried to book a blood test but was told that they had none available and I'd have to call the next day. I wasn't offered/advised of Ipswich Hospital but went as I already knew about it.