Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


Continuity of care is a problem

A lot of the very experienced GPs have left and many locums are not as experienced. Continuity of care is a problem as seeing a different doctor each time means that information is not always taken into consideration as history can be complex. It would be nice if continuity could be maintained, if they could find a way for it not to impact on the patient. The system has worked well for me and the reception staff are competent.