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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery



Happy with GP but staff can be rude and getting appointments can be hard

Reception staff have been quite insistent that I tell them why I need an appointment but some things are private. They have been quite rude at times at well. I've been happy with my GP generally; it's just getting an appointment that can be difficult

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