Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


Fair

Had an appointment with a nurse practitioner after asking to see a doctor. Was advised to take painkillers. No better after a few days, so rang again. No GP appointments again. When I visited I was offered an appointment in Felixstowe which was no good as I couldn't drive. I refused this offer and sat and waited for a GP to see me, which they did. I don't like having to tell the receptionists what the reason for my appointment is; it can cause barriers and prevent me coming in as early.. Definitely not as good as it used to be. I want to see a doctor when something is wrong, not a nurse each time.