Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


Fair

A couple of weeks ago I called in the morning needing an appointment for my daughter. I got told to hurry up and make a decision as other people were trying to get through.I was only trying to work out on the calender whether I could make the time or not. I asked if I could have ther person's name but she said no and told me to hurry up again. Normally I'd rate the surgery a 5 but on that experience it was a 3