Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


Communication is key an GP+ is well used

Local service, getting an appointment with a specific GP is very difficult. Reception are good at offering GP+ appointments when they are unable to see you at the surgery.Getting through on the phone can be difficult although it was quick this morning. I like knowing where in the queue I am. It would be good to be kept informed of delays or appointments are running late.