Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


Good consultation, reception could improve

Registration was smooth, did have to wait a while to see the nurse but getting an appointment was ok as it wasn't urgent. Reception is a little unapproachable when they close the window, especially when dealing with you in between questions. They are so busy & the waiting area is cramped. Would be an improvement if they let you know the doctors are running late. The nurse was amazing, very reassuring and calming.