Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


Don't get a named doctor

Can usually get an appointment on the day. You don't get a named doctor anymore, when you don't get a choice of who to see it means they don't know you and you have to explain everything each time. Its nicer to have a relationship with them rather than being hit and miss who you see. You are unable to book advanced appointments unless the GP has requested to see you in a certain time. It would be better if this was possible to help plan. I'm happy most of the time to explain why the appointment is needed but like that if it is personal you can say so and they don't enquire further.